Chatbots & Virtual Agents
IT Asset Management
Service Asset & Configuration Management (CMDB)
IT Financial Management
Intelligent Knowledge Management
There is no denying it: the pandemic created major changes and challenges to customer service environments.
In fact, by 2023, crowdsourcing, work at home, telecommuting, and the gig economy will account for 35% of the customer service workforce and more than 60% of all customer service engagements will be delivered via digital and web self-serve channels1.
Is your organization ready to meet agents and customers where they are with the knowledge they need?
Download Gartner’s Rapidly Deploy a Knowledge Management Program to Support Work From Home Customer Service report and learn how to optimize the effectiveness of customer service agents in the new operating paradigm through self-service and knowledge management technologies.
We believe this report will address how to:
Get your complimentary copy of the report today!
1 Gartner, Gartner Report: Rapidly Deploy a Knowledge Management Program to Support Work-From-Home Customer Service, Drew Kraus, Anthony Mullen, 12 June 2020